Author name: Paula Robinson

THE POWER OF WORDS

I have a confession to make. In the past, I rarely ever stopped to soak in words of gratitude from my clients. I was simply grateful they were pleased. Honestly, I was so focused on making enhancements, so we could serve our clients better, that I missed wonderful opportunities to embrace their appreciation. This has definitely changed. […]

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ARE YOU TEAM BUILDING?

Who you have on your team is critical to your success. You typically embrace the encourager, the supporter, the mentor, and even the ‘tell-it-like-it-is†person. Their contribution and commitment to your success is invaluable. There are also people who challenge you to your core, yet they have a purpose too. Oftentimes, these people are in

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SCREAMING CHANGE

The client was screaming at me on the phone, “I’m beginning to rethink my decision to have you in our organization to help us change!” You see, I’d had a few meetings with this client and her staff. They are a great group of people and wanted to do everything right. Some issues required hard-hitting discussions

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